Last updated: 6 Jan 2026

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Welcome to daebak-dairies Support 💖
We’re here to help you with orders, payments, shipping, and general questions about our K-pop merchandise.

 

📦 Orders & Products

How do I place an order?
Browse our products, add items to your cart, and complete checkout using Wix’s secure payment system.

Can I change or cancel my order?
Orders can only be changed or canceled before they are shipped. Please contact us as soon as possible.

Are your products official?
We offer a mix of official and fan-favorite K-pop merchandise. Product descriptions clearly mention details.

 

🚚 Shipping & Delivery

Do you offer international shipping?
Yes, we ship to selected countries. Shipping availability and charges are shown at checkout.

How long does delivery take?
Delivery times vary depending on your location. Estimated delivery dates are shown during checkout.

How can I track my order?
Once your order is shipped, tracking details will be shared via email (if available).

 

💳 Payments

What payment methods do you accept?
All payments are processed securely through Wix’s digital payment system.

Is my payment information safe?
Yes. We do not store or access your payment details.

 

🔄 Returns & Refunds

Do you accept returns?
Returns are accepted only for damaged or incorrect items. Please contact us within [X days] of delivery.

How do refunds work?
Approved refunds will be processed back to the original payment method.

 

👤 Account & Privacy

Do I need an account to shop?
No account is required. You can browse and buy directly.

How is my data handled?
Your data is handled according to our Privacy Policy and GDPR guidelines.

 

🛠 App Support

The app is not working properly. What should I do?
Please ensure your app is updated to the latest version. If the issue continues, contact us with details.

 

📩 Contact Us

If you need further assistance, feel free to reach out:

Brand Name: daebak-dairies
Email:ericgoh.twp@gmail.com
Response Time: Within 24–48 hours

 

❤️ Thank You

Thank you for supporting daebak-dairies and being part of our K-pop community!

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